Evaluation of Corporate Training Programs

The Center for Quality also assists organizations to better understand the effectiveness of their current training programs and how those programs can be enhanced to improve organizational performance.

Specifically, organizational training programs can evaluated with respect to the following attributes:

Curriculum mapping

• What is the scope and sequence of training programs?
• What are the major training tracks?
• Does each track lead to a certificate or credential

Adequacy and relevancy of training materials

• Are the materials current and relevant?
• Is the scope and sequence appropriate?
• Are prerequisites established and justified?
• In cases where a body of knowledge (BOK) has been established by accrediting agencies (e.g., American Society for Quality), are the training materials aligned with the corresponding BOK?
• Does each topical unit have exercises or projects to emphasize performance-based learning?

Effectiveness of delivery modes (self study, CBT, instructor led, online, etc.)

• What is the total amount of training time for each major training track?
• What is the balance between self study and instructor-led learning?

Cost effectiveness

• What is the total cost of training per track?
• Are the costs comparable with standard training costs?
• Are there cost recovery programs? (e.g., tuition, fees, publications, etc.)
• How are the training costs justified?
• Are there clear ROI measures?

Results

• Level 1: How are training sessions perceived by students?
• Level 2: How is the adequacy and relevancy of training perceived by the students?
• Level 3: How are training results perceived by supervisors?

Alignment

• Is the training program aligned with the major corporate initiatives and goals (e.g., being the price leader, being the premium brand, expanding market share, reducing costs, etc.)