Kepner-Tregoe: Problem Solving and Decision Making

This powerful approach to problem solving and decision making that is used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities. These innovative methodologies help you maximize your critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. The common language and process allows people with diverse content knowledge and skills to successfully resolve business issues.

During workshop training, coached applications will help you address the actual problems and decisions you face at work. The process is so effective that it becomes "the way things are done" at many organizations and is the basis of many operational improvement programs.

Who should attend:
This program is recommended for managers at all levels, from supervisors and middle managers to top executives. Employees and support staff who participate substantially in problem solving and decision making within their work units are also encouraged to attend.

Prerequisite: None

Duration: Three Days

Course Content:

  • You will develop specific questioning techniques that will improve your ability to make decisions, cut through complex situations, solve tough problems, and plan ahead
  • Find the true cause of a problem before investing in expensive corrections
  • Develop preventive actions to protect your business plans
  • Deal rationally and constructively with emergency situations
  • Use a common language to improve communication
  • Justify your recommendations to higher levels of management with structured thinking and documentation
  • Learn to manage risk
  • Learn how to question incisively to access relevant information
  • Learn a problem-solving process you can use under extreme time pressure
  • Break down large concerns into manageable pieces and prioritize them
  • Solve real problems by working on actual job-related concerns

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