Six Sigma Overview

This Center for Quality two-day overview course provides a general understanding of Six Sigma principles. Primary focus is in assisting participants to understand how Six Sigma drives organizational improvement and the actual Six Sigma DMAIC (Define, Measure, Analyze, Improve & Control) methodology employed by Six Sigma Black Belts. Key issues such as factors that drive program and project success, roles and responsibilities and project selection techniques are discussed. Both manufacturing and transactional case studies are used to demonstrate effective Six Sigma project methodology.

Who should attend:
Individuals who will be involved with planning, managing or implementing a Six Sigma Program or those who are considering becoming a Black Belt or Green Belt and would like to learn more about Six Sigma.

Prerequisite: None

Duration: 16 Hours (2-day course)

Course Content:

• Setting the Stage for Six Sigma
  • What is Six Sigma
  • Strategic and Cultural Considerations
  • Six Sigma Basics

• Implementing Six Sigma
  • Roles and responsibilities
  • Personnel selection
  • Success Factors and Potential Pitfalls

• The DMAIC Process

• Define
  • Voice of the Customer
  • Project Selection
  • Project Charter
  • Process Mapping

• Measure
  • Measurement System Concepts
  • The Measurement Plan

• Analyze
  • Transactional and Manufacturing Process Tools
  • Core Quality Tool Concepts
  • Statistical Tools and Methods

• Improve
  • Generating and Selecting Solutions
  • Updating the Process
  • Implementation

• Control
  • Documentation
  • Monitoring the Process
  • Summarizing the Gains

• Case Studies
  • Manufacturing
  • Transactional

• Process Capability
  • Control vs. Conformance
  • Probability Statements of Capability and Indices: Cpk and Cp; Ppk and Pp

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